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Care Home Neglect Claims

Reviewed by

Peter Rigby - Director of Medical Negligence | Last updated on: 4th January, 2024

We've got your Care Home Neglect Claim covered

A care home should be a place of trust. If you are paying fees for a service, and entrusting that service with a family member, you should rightly expect that your loved one will receive a good quality of life. Anything less is unacceptable. Unfortunately, we see many cases where that level of service has fallen so far below what it should be that it is deemed negligent. The result of nursing home negligence is often that the resident feels sad, depressed and in many cases, suffers physically as a result.

There are many people who need assistance with their day to day lives, whether it’s because of old age, disability, or just needing some extra help with certain tasks. For some, this assistance is provided at home and for others, they will move into a care home. There, they can be looked after and get the 24/7 care that they need. But when nursing home care becomes negligent, it usually materialises in the following ways:

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At Patient Claim Line, we hear from many people who are concerned that a loved one residing in a care home is being mistreated, and that the standard of care expected (and paid for) is not being achieved. We can quickly advise as to whether your loved one has been the victim of nursing home negligence. In these cases, we can pursue a care home claim on the resident’s behalf.

If they are unable to pursue the claim themselves for whatever reason (someone has power of attorney or they lack mental capacity etc), we can happily set things up so we can deal with you or any close friend or family member that usually deals with their affairs.


Unfortunately, our legal team see many different examples of nursing home negligence. Some of the most common include:

  • Trips and falls
  • Malnutrition
  • Poor hygiene
  • Poor access to regular healthcare
  • Poor living conditions
  • Pressure sore claims


Whether or not you can pursue a claim against the care home is down to whether the standard of care is deemed negligent and whether your loved one has suffered as a result. When we are able to prove nursing home negligence, we can look to pursue a claim. Patient Claim Line is here to advise you on this and to guide you through each step of the process.

If you are unsure if you are entitled to a care home negligence claim, our specialist team will be able to advise you further. It costs nothing to find out if you have a case, and all our nursing home claims are dealt with by specialist medical negligence solicitors, on a strictly no-win, no-fee basis.

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Why Choose Patient Claim Line for your Care Home Neglect Claim?

Not just lawyers — medical negligence experts

Patient Claim Line was established in 2014 and consists of a team of medical lawyers specialising in cancer negligence and general medical negligence claims.

At Patient Claim Line we have more than 100 solicitors with a combined experience of over 400 years and they will work on your behalf to achieve the best result possible for you.

It’s not enough to use a solicitor who sometimes covers medical negligence. You need someone who knows this area through and through. That is what the solicitors here at Patient Claim Line do. They deal exclusively in this area of law and are experts in the field.

Frequently asked questions about Care Home Neglect Claims

Our expert legal team answer your questions about making a Care Home Neglect Claim

It may be possible for you make a claim on behalf of some who has suffered care home neglect. We explain everything you need to know in our guide to making a claim for someone else.

It can’t be said with certainty exactly how long your care home negligence case would take; however, an estimate would be that it would take between 2-3 years for a claim to be completed. This is because all claims are different meaning that some claims may take a shorter or longer amount of time to the estimation.

At Patient Claim Line we work on a ‘no win no fee’ basis, therefore if your care home neglect claim is unsuccessful your solicitor does not get paid and will write off their fees under the terms of the ‘No Win No Fee’ agreement.   


If your claim is successful, your opponent pays your legal fees. Under the terms of the conditional fee agreement, solicitors are entitled to deduct a percentage of your fee. The percentage the solicitor deduct is decided upon a case-by-case basis. Rest assured; this is always agreed upfront prior to any paperwork being signed.  

Meet our Care Home Neglect Team

  • Peter Rigby

    Director of Medical Negligence

  • Kathryn Sharkey

    Senior Solicitor

  • Amy Kirk

    Associate & Chartered Legal Executive

  • Jorel Sanchez

    Executive Support Assistant

  • Case Study

    Sarah's Story

    "Now we have peace of mind"

    My husband, Nick, went back and forth to the doctors for a long time and tried everything the doctor recommended. But his illness got worse, to the point that he was in agony.

    In the end we got so desperate that we asked for a referral. The doctor was reluctant, so we had to consult a private hospital. That’s when we found out there was a tumour. It took years from the onset of his illness to finally start cancer treatment.

    He used to be a man with a lot to live for, but in the end he was in so much pain that he withdrew from the family. He became angry that nobody had helped him sooner, and the legal team were able to give him the validation that he was desperately seeking. The NHS confirmed if they had done more, Nick would still be alive today.