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Optician negligence compensation claims

Reviewed by

Peter Rigby - Director of Medical Negligence | Last updated on: 30th April, 2024

We've got your Optician Negligence Claim covered

Visiting an optician should be a routine experience focused on maintaining your eye health. Unfortunately, sometimes negligence during an appointment or procedure can occur, which leads to further eye damage.  We understand the frustration and isolation you might feel if this happens to you.


When an optician’s mistake jeopardises or damages your vision, the consequences can be devastating and long-lasting. Eye injuries from optician negligence can significantly impact your daily life, affecting your ability to work, drive, and perform everyday tasks. We’re here to help you seek justice and recover compensation for the impact this has had on your life.

If you’ve suffered due to optician negligence, you may be eligible to claim compensation. Our team can assess your situation and advise you on the possibility of making a claim. We’ll help you navigate the legal process and fight for the compensation you deserve.

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What is an optician negligence claim?


An optician negligence claim arises when an optician’s error or substandard care causes harm to your eyesight or the worsening of an eye condition. This can happen during an eye exam, treatment, or surgery. If you received an inadequate or incorrect standard of treatment, you may be able to make a claim for optician negligence.


It’s important to note that not all eye injuries are due to optician negligence, and negligence itself doesn’t always cause harm.

To have a valid claim, you’ll need to prove both the optician’s negligence and the resulting damage to your vision. There’s also typically a time limit for filing optician negligence claims, so it’s important to seek legal advice as soon as possible.


If you believe your vision has been negatively impacted by an optician’s mistake, we can help you assess your situation and determine if you have a case for compensation.


What are examples of common optician negligence claims?


Optician negligence can take various forms, and any mistake that results in harm to your vision could be grounds for a claim. Here are some common examples:


  • Misdiagnosis and incorrect treatment: This can occur when an optician fails to identify the correct underlying cause of your eye problem.  For example, they might misdiagnose an eye condition, leading to an incorrect prescription that worsens your vision.


  • Missed diagnosis:  Sometimes, opticians might overlook a developing eye condition entirely. This delay in diagnosis can allow the problem to progress, potentially leading to more serious complications.


  • Negligent treatment: Mistakes during treatment itself can also cause problems. For example, improper use of equipment could cause further damage to your eyes.


  • Errors during eye surgery: While uncommon, mistakes during eye surgery can have devastating consequences. This could be due to an error by the surgeon or a referral mistake by the optician.


  • Unsanitary equipment: Using unsterilised equipment during an eye exam poses a serious risk of infection, which can damage your eyesight.


Laser Eye Surgery Errors


With advancements in technology, laser eye surgery procedures have become more and more accessible. They offer people the possibility of perfect eyesight, however, mistakes can unfortunately happen. Laser eye surgery is complex and errors or accidents can lead to severe complications.


If you’ve experienced any of these situations, or suspect your vision problems might be due to an optician’s mistake,  it’s important to seek legal advice.  Our medical negligence specialists can help you assess your case and determine if you have grounds for an optician negligence claim.


What are the implications of optician negligence?


Optician negligence can have a profound impact on your vision and overall well-being. Here are some potential consequences you might face:


  • Vision problems: Mistakes like incorrect prescriptions or misdiagnosis can lead to a decline in your vision. Wearing the wrong strength lenses can also cause headaches, blurred vision, and eye strain. In severe cases, your eyesight could be permanently damaged, requiring corrective surgery.


  • Pain and discomfort: Errors during procedures or the use of unsanitary equipment can lead to infections or injuries, causing pain, discomfort, and potentially scarring on the eye.


  • Financial Costs: Correcting vision problems caused by negligence can involve additional medical expenses for treatment, surgery, and medication. You might also experience lost income due to missed work while you recover.


Am I eligible to make a claim?


If you’ve received eye treatment from an optician and believe it has caused harm to your vision, you might be eligible to make a claim for compensation. We understand that navigating these situations can be confusing, so here are the two main factors to consider: the standard of care provided, and the resulting impact on your vision.


Our experts will work with you to investigate the circumstances surrounding your claim. This includes evaluating the treatment you received and comparing it to what would be considered reasonable care from a qualified optician.


If we find that you received below-standard treatment and that this directly caused your vision problems, you may have a strong case. Don’t hesitate to get in touch with us; our team can support you through every step of the process of determining your eligibility for an optician negligence claim. 


What can be claimed for?


If your optician negligence claim is successful, you can be compensated for a variety of losses you’ve suffered due to the negligence.


You’ll be compensated firstly for the pain and suffering you have experienced as a result of the optician’s negligence. A medical negligence solicitor can help you determine and gather evidence of your physical distress. 


We will also help you to claim for medical expenses. In the case of optician negligence, you’ll often face the additional costs of medications, additional eye exams, or corrective surgery. Optician negligence compensation can cover these costs if sufficient evidence is provided.


Longer-term expenses can also be compensated for. If your vision problems have impacted your ability to work, you can claim for lost income during your recovery period. And, if your vision problems require ongoing care due to permanent damage, you may be able to claim compensation for the cost of hiring a carer or other assistance.


It’s important to note that the specific amount of compensation you may receive will depend on the severity of your injuries and the impact they’ve had on your life.  Our solicitors will work with you to assess your situation and ensure all relevant losses are considered when calculating your claim.


No Win No Fee Optician Negligence Claims


Facing an optician negligence claim can be a stressful experience, and the financial burden of legal fees shouldn’t add to your worries. Many law firms require upfront payments and ongoing fees throughout the case. This can make it difficult for people to access the legal representation they deserve.


To alleviate this stress, we work on a strictly No Win No Fee basis. This takes away the financial risk and means that you are only required to pay fees if your claim is successful. With a No Win No Fee optician negligence claim, you don’t pay any upfront costs or fees during the case, and if your claim is unsuccessful, you won’t owe us a penny.

Why choose Patient Claim Line for your Optician Negligence Claim?


Problems with your vision can be at best, a burden, and at worst, debilitating and life-changing. At Patient Claim Line, we understand the significant effects optician negligence can have, which is why we’re dedicated to helping you receive the best possible results. Here’s what sets us apart:


To handle the intricacies of an optician negligence claim, you need solicitors who know this area inside and out. Our team of medical negligence experts have over 400 years of experience between them, supporting and fighting for people just like you. This experience allows us to confidently represent your case and secure the compensation you deserve.


Our support goes far beyond just legal advice. We’ll listen carefully to your experience, answer any queries you have before and during the legal process, and provide compassionate support every step of the way.

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Why Choose Patient Claim Line for your Optician Negligence Claim?

Not just lawyers — medical negligence experts

Patient Claim Line was established in 2014 and consists of a team of medical lawyers specialising in cancer negligence and general medical negligence claims.

At Patient Claim Line we have more than 100 solicitors with a combined experience of over 400 years and they will work on your behalf to achieve the best result possible for you.

It’s not enough to use a solicitor who sometimes covers medical negligence. You need someone who knows this area through and through. That is what the solicitors here at Patient Claim Line do. They deal exclusively in this area of law and are experts in the field.

Frequently asked questions about Optician Negligence Claims

Our expert legal team answer your questions about making an Optician Negligence Claim

In the UK most medical negligence claims, including optician negligence claims, have a time limit of three years. This applies from the date you suffered the injury, or from the date you became aware of the negligence (known as the ‘date of knowledge’).


There are some exceptions to this deadline; for example, the claims period won’t begin until a child turns 18 years old. The specific circumstances of your case can affect the time limit. We strongly advise speaking to a legal professional to determine whether you fall within the time limit to make a claim.

The amount of compensation you receive will depend on several factors, including: 


>The severity of your injuries and the physical pain you have experienced

  • Medical expenses you have incurred
  • Loss of earnings 
  • Travel Expenses


While we can’t provide a specific compensation amount without assessing your individual case, our team of legal experts can review your situation and help you understand the factors that might influence your compensation.

Yes, you can pursue a claim for optician negligence if you received the treatment privately. This is because opticians, whether private or NHS-based, have a legal duty to provide a reasonable standard of care to their patients. If this standard has not been met, you may have grounds to raise a negligence claim.

Meet our Pharmacy Claim Team

  • Bilal Qasim

    Associate, Senior Solicitor

  • Hannah Luscombe

    Associate & Senior Solicitor

  • Andrew Hesketh

    Associate, Head of Medical Negligence

  • Jennifer Argent


  • Case Study

    Robert's Story

    "You couldn’t ask for a better team"

    After his symptoms were misdiagnosed, Robert suffered a stroke affecting the left side of his body. He was in hospital for five weeks and had to attend physiotherapy for six months as part of his recovery.

    Our team secured a substantial compensation, which took into consideration the physical and mental impact of Robert’s misdiagnosis on him and his family.

    This enabled Robert’s wife to give up work as well as buy a bungalow together, making it easier for Robert, with his mobility problems. Robert is looking forward to going back to the music concerts and car shows he used to enjoy, as well as spending more time with family.